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TCS Email Writing Task: Vital Tips & Practice papers
Dear Aspirants
E mail writing task in the TCS recruitment process
is designed to primarily test the ability of a candidate to make effective use of
the given key phrases.
It is a task that is almost like paragraph writing
that focuses mainly on the use of syntax.
Hence, it is important to clearly know a few simple directions.
This test is designed using a software tool. And hence, can be called a Machine administered Task.
Since evaluation is sought to be done on this software, care must be taken to structure sentences properly, not as much on the semantics part or meaning.
Believe me, it is already made simple and easy...The linear arrangement of key phrases is proof of this aspect.
Hence, we must only try to string together the given key phrases as given in the original order & Form and not try and change the order.
It is possible to construct meaningful sentences using the given order...Hence, follow this logic truthfully.
Trying to change the form of the given word/phrase must be strictly avoided. Starting from the 1st key, we need to move progressively without jumping queue.
Common mistakes like changing tense/part of speech must be avoided.Use all the phrases given in the task. Your assessment could suffer if all the keys are not suitably utilised in the response.
Remember , without a minimum of 50 words in the composition, evaluation process can’t be initiated. So, it must be borne in mind that a safe one could be in the range of 70-80.
Salutation (Addressing) and Valediction (signing) should be done as give in the question task.
Salutations must be quite formal, simple and direct. Like, using the first name only (ex: John, Mary, Dear John).A standard salutation must read as Dear John or Dear Mary or even Dear Mr. John or Dear Ms. Mary (Do not address by taking the full name, it will be offensive).
Avoid using expressions such as respected, revered etc. In case name is not given, you may use the official designation/post to address. Like Dear Manager, The chief Finanace Officer. The Chairman etc
Similarly, the ending must be a with formal and simple salutation such as regards or Thanks. Plz. don’t use faithfully yours or respectfully yours. Instead simply use Yours >Name.
Common grammatical rules, punctuation must be followed for a proper assessment. Avoid making improper tenses.
Keep sentences short and avoid using too many commas, semicolons and conjunctions. Avoid using too many jargons, acronyms & short forms.
Make review before submission to remove spelling errors. Finally, remember that keep this task simple and true to the given task. That means, use all the given keys in the original form and order without any change.
You may visit the following link for more solved
Email writing tasks:
http://www.campusgate.co.in/2015/09/tcs-email-writing
However,
For Practice, you may also use the following as collected from various
sources:
1)Write an e-mail to your client explaining that
there will be a delay in you project
inform - project delivery- delayed- key team
member- sick-food poisoning- last minute- unexpected- trying - substitute-
required skill set- lost time- delay of one week- apologies
Ø Dear customer,
This is to inform you that the project delivery
will be delayed as a key team member is sick due to food poisoning. It was much
unexpected and we are trying to substitute another employee with required skill
set that is difficult in last minute. So, due to the lost time there could be a
delay of one week in project delivery.
Sincere apologies.
Regards
Xxxxxx
2)Write an e-mail to your boss using the below
stated lines:
Learnt that boss is taking up a new project-
planned for investment of millions of dollars in it- unfortunately plan will
not work- competitor has similar project- this project was a failure- no demand
in the market- hence should stop this idea immediately.
Ø Dear Sir
I have learnt that you are taking up a new project
and planned for investment of millions of dollars in it. Unfortunately, the
plan will not work since our competitor has a similar project. Moreover, this
project was a failure and there is no demand in the market. Hence , it is
better you should stop this idea immediately.
Thanks & regards,
Xxxxxxxx
3)Write an email to your HR head, recommending a
friend for a vacant post.
Recommending—my friend Mark—vacant post—Programmer
Analyst—degree—work experience—pleasant person—good addition—team—resume
Ø Dear Sir,
I, hereby, am recommending my friend mark to the
vacant post of Programmer Analyst. He has a degree in computer science
engineering and work experience as system analyst for 2 years. Moreover, He is
very pleasant person with good communication skills. And he will definitely
become a good addition to our team. Hence, I am forwarding his resume to you.
Thanks & Regards,
xxxxxxxxxxxxx.
4)Write an e-mail to your boss on the following
lines:
Heard - new training program -latest technology-
useful - my career- want to be included- participate keenly- learn and
implement- benefit of the company
Ø Sir,
I heard that our company is going o conduct a new
training program under your supervision. I want to be included in the trainees
list as it will be useful to my career. I wish to participate keenly and learn
the latest technology and implement to the benefit of the company.
Thanks &Regards,
xxxxxxxx
5)You are the director of a pharma company. Write
an e-mail to your office manger asking them to make arrangements for a foreign
delegation visit.
Foreign delegation- visiting - arrive - Wednesday
morning- visit head office-also factories- keep premises clean-
interaction-employees - compulsory attendance-dress in formals- evening -
sightseeing - food arrangements- taste in mind
Ø Dear Manager,
Foreign delegates will be visiting our company.
They arrive on Wednesday morning.Plan a schedule arranging their visit to head
office first and also our factories. In addition, inform the cleaning staff to
keep the premises clean. And they are keen to have interaction with employees.
So, order compulsory attendance and ask all to dress in formals. Finally, in
the evening arrange sightseeing and make food arrangements keeping their taste
in mind.
Regards,
Xxxxxxxxx,director.
6)You are sending some plans for review to the
client. Write an e-mail to him
Sending plans- Project "dreamcode"-
technical and functional details- not final - detailed review - suggestions-
improvement- 2 weeks time- incorporate- revised proposal- final signoff
Ø Dear customer,
Here I’m sending you plans with all technical and
functional details required for the implementation of your project “Dream
code”. This plani is not final. If you have any suggestions for the improvement
of the plans please forward to me within 2 weeks. So that, we can incorporate
all the requirements of the project for detailed review and send you a revised
proposal with a final signoff.
Thanks & Regards,
Xxxxxx
7)New floor manager has been appointed. As manager
of the department, write an e-mail to all staff explaining about this:
floor manager-appointed- start work next Monday-
comes with 10 years of work experience-good track record- top companies- Indian
and International- good addition - team-welcome
Ø Dear staff,
It is to bring to your notice that a new floor
manager has been appointed. He will start working from next Monday .He comes
with 10 years of work experience in top companies. Moreover, he has good track
record. Therefore, he would be a good addition to your team. Let’s welcome him
warmly.
Regards,
Xxxxxxx.
8)You’re e-mailing a client with product
information after they telephoned you with an enquiry.
Launched vacuum cleaner "EEGA" recently-
innovative- huge market share- excellent after sales services- arrange demo-
discount on bulk orders
Ø Dear Client,
On receiving your request, we are providing you the
full details of our product- Vacuum Cleaner EEGA, launched
recently. It has innovative features with automation.. Moreover, it has a huge
market share and got excellent after sales services. For the convenience
of our customers, we arrange demos. In addition, we provide reasonable discount
on bulk orders.
Thanks & Regards,
xxxxxxxx.
9)Write an e-mail to the manager of a company
called ITEX, Complaining about a delivery service
bought a product-didn’t work-called customer
care-put me through automated teleservices-on hold for 19 minutes-got
disconnected-wrote an e-mail-reply- sort out-2 days- problem still unresolved
Ø Dear Manager,
I have bought a product from your company. After 2
days as it didn’t work, I called customer care who, then put me through
automated teleservices. I was put on hold for 19 minutes, after that the call
got disconnected. So, I wrote an e-mail and waited for a reply. They sorted out
the problem and responded after 2 days. But the problem is still unresolved.
Thanks & Regards
xxxxxx.
10) Write an email to your team member appreciating
his hard work which resulted in a completion of your team project on time.
CRM project-this week delivery-unexpected server crash-late
for delivery-emergency-mode action plan executed-team hard work-late
night-delivered service-on time-clients pleased-quality.
Ø Dear team member,
In designing of the CRM project, which is on this
week delivery list we had suffered an unexpected server crash. And it resulted
in late for delivery, resulting in emergency. But, you played a key role in
recovering the lost work by executing mode action plan. Working late nights,
the team hard work has delivered service on time with expected
quality . Finally clients were pleased . Hope you guys continue the same
in future.
Regards,
Xxxxxxxxxxx, Team Lead.
11)You are the project leader for a team of 20
members. As the team members are not submitting the weekly time sheets
regularly, you need to email them stressing the need to submit without fail.
Using the following phrases, write an email with a minimum of 70 words
and a maximum of 100 words to your team members informing the same.
can be accessed online-lead to loss of pay-every week-do not default-used to bill client-actual working hours-by Friday-failure to adhere-time sheet filling application.
can be accessed online-lead to loss of pay-every week-do not default-used to bill client-actual working hours-by Friday-failure to adhere-time sheet filling application.
Ø Dear All,
Filling up time sheets is the only way, to measure
your hard work. By this, the actual working hours of each one of you, at the
end of every week can be counted. And it is used to bill you all to the
client, which is directly linked to your monthly salary. It leads to loss of
pay for any particular day, for which time sheet is not filled. Please adhere
to the company guidelines & fill the same on daily basis or at least weekly
basis. Time sheet filling application can be accessed online in our intranet
portal.
Regards
Project Lead
xxxx
Project Lead
xxxx
12) You are a part of corporate communication team
in your company. The working time period is revised as 8:30 am to 5:00pm. Using
the following phrases, write an email with a minimum of 70 words and a maximum
of 100 words to the employees in your company informing the same
by 30 minutes to avoid traffic – effect from next
week – lunch duration – revise working time – reduced by 10 minutes – free
breakfast – office will start earlier – till the end of rainy season – will be
in effect
Dear All,
We hereby announce a change in the work timings as
8.30 AM to 5.00 PM, will be in effect from next week, till the end of rainy
season Which means, office hours would start earlier by 30 minutes to
avoid traffic during peak hours in monsoons. Also, revised working
time includes reduction of lunch duration by 10 minutes & timings of free
breakfast are now applicable from 7.30 AM to 8.30 AM only. Please adhere
to the new timings.
Have a nice day
Regards
Lead - Corporate Communications
Regards
Lead - Corporate Communications
13) As your company is doing good business and
expanding, your company is relocating it’s office to a new address. Using the
following phrases, write an email with a minimum of 70 words and a maximum of
100 words to your customer informing the change in address.
near outer ring road – shifting to – bigger office
space – November 10 – change in telephone number – new address is provided
below – fourth floor – Cesina Business Park
Ø Dear All,
We are happy to announce that we are shifting to a
much spacious office from November 10th onwards. It is indeed a great
sign of our ever growing business & our increasing clientele. Hence, for a
better productivity results, our management has taken a decision of increasing
the team size & allocate us a much more spacious facility with all the
modern state of art amenities. Please also make a note of new telephone number
(reception number)-xxx-xxxxxxxx. Our new address is provided below-
Fourth Floor, Cesina Business Park, Near Outer Ring Road, and
Bangalore. Lets us all make the most use of the resources available in the said
new office to serve our clients better.
Thanks & Regards
xxxxxxxxxxxx
xxxxxxxxxxxx
14 )Using the following phrases, write an email
with a minimum of 70 words and a maximum of 100 words to your parents
describing the experience related to your first campus interview.
80 minutes – tensed – formal shirt – negative
marking – polish – write a program – early in the morning – written test – four
member panel – explain – offer – very happy
Ø Dear Parents,
I’m very happy to share my first interview
experience with you. Firstly, I started early in the morning to reach the
interview place within time, wearing a formal shirt and polished shoes. First
phase is written test for 80 minutes duration. Since, it has negative marking;
I attempted carefully and got qualified. And next is technical round with four
member panel but individual interview. At first, I was bit tensed. Initially,
they asked me write a program on factorial implementation. I wrote and
explained to them. Similarly, I attempted all other questions they offered
confidently and waiting for the result.
Take care of yourselves
Regards
xxxxxxxxxxx.
15) Using the following phrases, write an email
with a minimum of 70 words to a company requesting them to sponsor your college
cultural festival.
pdf file – reputed institute - 10 days - 200
college – sparkling performance – extravaganza – sponsor the event – request
appointment – brochure attached
Dear Sir,
I’m representative of cultural department from
LBRCE, a reputed institute. We are planning to have a cultural festival for 10
days and inviting 200 colleges. There would be sparkling performances and the
program would be a extravaganza. I wish it would be helpful if you sponsor the
event on behalf of your company. The pdf file of brochure is attached to this
mail. So, I request appointment to meet you.
Thanks & Regards
Xxxxxxxxxx, Department Head.
16) Using the following phrases, write an email
with a minimum of 70 words to your final year project guide explaining the
delay in the project submission.
submission date - foreign edition books - Schedule
- 10th June - laptop crash - delay in printing – overall status - 9 days -
approve the extension - shortage of money
Ø Dear Sir,
Due to unexpected laptop crash, I lost the soft
copies of foreign edition books which are used for documentation of my project.
Moreover, I’m suffering with shortage of money right now. The actual submission
date is 10th June, but there will be a delay in recovering all
the lost work and printing documentation. So, overall status backup need 9 days
i.e., up to 19th June. Please approve the extension.
Thanks
xxxxxxxxxx
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