Hinduja Global Solutions Drive- A few preparatory tips

4/25/2015 01:31:00 am 2 Comments

Dear Aspirants
I am happy to be back with you, especially when a campus drive is round the corner. In recent times, companies have shown an abiding interest in hiring students all round the year. And hence, even towards the end of your course, you see these drives. Anyways, the focus on my part, is to lend that little bit of support in giving you some information about the company, pattern, expectations etc.
The next drive by Hinduja Global solutions on 27th April shall be for the positions of customer relations officers. HGS is a world leader in Customer Relationship and Business Process Management. It primarily offers  outsourcing solutions including Back Office Processing, Contact Centre Services and Customized IT Solutions to a a number of Fortune 500 companies.As I keep on emphasizing, in any communication effectiveness is measured in terms of the IMPACT created, not necessarily in the volume of information or Data used, in this case also the focus is certainly going to be on ability to communicate ideas clearly
However, it would help you to have an understanding the expected skillset and the job responsibilities as well.
Expected Skillset:o   Good reasoning and analytical skills
o   Fluency in English as well as in local languages.
o   Reasonably good computing skills
o   Active listening skills
o   Interest to learn
o   Ability to persuade otherso   Customer service orientation

 Among other skills, you could be required to focus on critical thinking,Teamwork, pleasing mannerism etc.
Plz. remember, in the Interview you need to demonstrate genuine interest to engage others in a talk or conversation…As I repeatedly say, the more you  open up and enthusiastically talk , the better you will be assessed.QUICK FACTS
Position: Customer Relation OfficerCompany: Hinduja Global Solutions Limited
Parent company :Hinduja Group
Origin: As Ashok Leyland Information Technology in 1993
Previous name: HTMTType of company: Business process outsourcing
Headcount: 25000+Status: A leading outsourcing player
Key people: Partha Dey Sarkar,Global CEO & P.Srinivas,CFO
No. of countries: 12 (USA,UK,France,Canada, Netherlands,Italy,UAE,Jamaica etc..)
No. of Delivery centres: 54 worldwide
Centres in India: Bangalore, Chennai, Hyderabad, Mumbai, and growing cities like Mysore, Nagercoil, Durgapur, Siliguri, and Guntur
Public listing: the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).

Sample Questions

1.  Tell me about a time when you successfully handled a situation?
2. When do get annoyed with others and how do you deal with that situation.
3.  What are your salary requirements.
4.  Tell me about your strengths.
5.      What has been your most successful experience in college?
6.     What do you like in others?
7.     What do you know about HGS?
8.      What do you like and dislike about the job we are discussing?
9.      How do you decide what gets top priority when scheduling your time?
10.   What kinds of situations do you find most stressful?
11.   What can you do for us that other candidates can’t?
12.   What was the most difficult period in your life, and how did you deal with it?
13.   Give some examples of teamwork.
14.  How have you changed in the last 4 years?
15.  Situation in which you had to arrive at a compromise.
16.  What is your long-term career goals?
17.  Which subjects did you enjoy during your qualifying degree?
18.  What quality of yours or personal trait matters the most in your career?
19.  What attracted you to this company?20.  How long would you stay with our company?21.  Do you prefer to work independently or on a team?22.  What is more important to you: the money or the work?

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